The operation service (hereinafter “operation policy”) for this game is to prescribe the details users must be familiar with when using the Birdie Shot service.
Article 1 General Provisions
1. This operation policy has been designed to logically and fairly respond to problems that may occur while the Birdie Shot service is in operation. It includes detailed regulations and is needed for a company that operates the service and service users.
2. For efficient service operation, the Company shall add, change, or delete details of the operation policy. If details of the operation policy are added, changed, or deleted, the Company shall notify it.
3. This operation policy is a part of terms and conditions that includes detailed regulations on service operation that are difficult to embody in the terms and conditions. A user shall check the operation policy before using the service. If damage occurs because the user did not check the detailed information of this operation policy, the Company is not responsible for aid.
4. Items not specified in this operation policy are processed according to terms and conditions and related regulations,
Article 2 Roles and Responsibilities of Management
1. Management (or GM) refers to a company representative who performs the role of assisting members for smooth use of services or a person to whom this role is given by the Company.
2. Management (or GM) shall be well-acquainted with and conforms to the terms and conditions, operation policy, and privacy policy.
3. Management (or GM) shall do his/her best to root out actions that violate the operation policy and to provide smooth services.
4. Management (or GM) shall not inquire, modify, leak, or spread a member's personal information.
5. Management (or GM) shall be responsible for receiving information on all types of bugs and errors that occur to members through the customer center or community site, and check and correct them.
6. Management (or GM) shall not advise against objectives that need to be accomplished by members except for items posted through bulletin board, help, and notice in the service, or game progress.
7. Management (or GM) shall not intervene or get involved in a member’s normal activities or disputes occurred in the service.
8. Management (or GM) shall restrict either all or part of the service after a prior notice if an abnormal or unintended phenomenon occurs in- and outside the service and affects smooth service provision. However, in case where an inevitable situation occurs that a notice cannot be made in advance, a post notice is available.
9. Management (or GM), if a behavior by a specific member or group interferes with smooth service provision or violates the operation policy, can take various measures for the service use by a specific member or group according to Article 10 “Game Use Restriction Policy” of this operation policy.
10. Management (or GM), for items not determined by the operation policy, shall request for warning or termination, etc. for specific behaviors for members or groups according to the related laws or commercial practice. If not acceding to the request, he/she shall take measures such as forced access termination or use restriction, etc.
Article 3 Rights and Responsibilities of Members
1. In order to provide high quality service to users, the Company requests members to conform to the following items.
2. A user shall use the game service through the account that uses his/her own information. If a user uses the service with a different person’s information or false information, the Company shall not provide any support for this matter, and this user is excluded from various benefits provided by the Company.
3. The Company does not recognize sharing, transfer, and cash transaction for items and accounts between members. Members cannot be protected by the Company from problems (fraud, account theft, etc.) occurred by such actions.
4. A user shall not copy, duplicate, change, translate, post, or broadcast the information obtained from using the Company’s service, and shall not provide it to another user.
5. A user shall not interrupt the regular work of management (or GM) through actions that falsely substitute the Company's employee or operation personnel or actions including arbitration and interruption. If a user interrupts the work of the operation personnel or makes a false statement, service use may be restricted according to the operation policy.
6. If a user discovers a vulnerability in the game (bug, account theft, or illegal program), he/she shall report through inquiry or report bulletin board. If a user does not report it but rather abuses or transfers it to another user, it is judged as an intended harmful behavior and the user may be restricted from service use.
7. A user may file an inquiry regarding the Birdie shot service through the customer center.
8. If a user thinks that he/she has been treated unfairly or a problem occurred while using the service, he/she may inquire or request for modification through official channels such as the customer center.
Article 4 Account Management
1. A user is fully responsible for the account in use.
2. If a user transfers/sells his/her personal information or account in an abnormal way by sharing it with others, the Company does not recognize it, and the user may not be protected from problems (fraud, account theft) occurred from such actions.
3. If a user tries a transaction with cash or other objects for an item or account, service use may be restricted without prior notice and shall not be eligible for help on the problem occurred from such actions.
4. A user shall change the account password regularly in order to protect information from unfair behaviors such as account theft.
5. Any loss caused by personal negligence may not be eligible for help. Therefore, please be careful with the use and management of the account so that you do not suffer a loss from fraud, etc.
Article 5 Recovery Policy
1. If ‘currency’, ‘item’, ‘character’, etc. is lost or information is changed in the game due to technical errors, it can be recovered in the range where data can be checked.
2. The Company is not responsible for damage that occurs due to a user’s fault as in the following examples:
(1) If a user did not connect his/her account to the partner service such as ‘Google’ or lost the recovery code information that led to the damage such as loss of the account.
(2) If loss has occurred due to a user’s negligence, neglect of maintenance, or mistake.
(3) If loss has occurred in currency, item, score, contents, etc. due to user's play environment (network disconnection, memory deficiency, etc.)
(4) If a user violated the operation policy or is in need of investigation for the obtained currency, item, character due to comparable actions
(5) If loss has occurred due to transactions with cash and account not recognized by the Company
(6) If a user's use of the game is terminated according to the terms and conditions and operation policy
(7) If partial or entire access to the game is temporarily terminated or restricted due to the serious problem in the game
(8) If loss has occurred due to a user’s intentional change of game settings or was abused
(9) If there are no other reasons attributable to the Company
3. The Company may support recovery if it is recognized that a problem has occurred due to the reasons attributable to the Company.
4. A recovery request must conform to the following; if a proper procedure is not followed or a period has exceeded, recovery is not available.
5. A user may request for recovery through inquiry of the customer center in ‘7 days’ after the problem occurs. A recovery request shall be done directly through the account where the problem has occurred, and a request from another person shall not be approved.
6. A paid item with an expiration date shall be recovered according to the date of recovery request.
Article 6 Policy on Unsound Actions
1. The Company may restrict misusing or abusing system bugs, etc. that interrupts playing the game normally or using game contents, or sharing them with other users.
2. Misusing and sharing system bugs are actions that go against fairness between users and may result in restriction or termination of game use without prior notice.
3. If it is not socially accepted or is judged that it may potentially cause severe damage to another user, service use may be restricted in the following cases:
(1) Details that are advertisements for profit or are considered to be advertisements
(2) Unapproved cash transactions, account transactions, or inter-server transactions, or attempts to instigate other people and related actions
(3) If severely insulting the Company, another person, or third party, or if its content corresponds to defamation or slander
(4) If instigating illegal copying or it includes hacking
(5) If judged to be related to a criminal act
(6) If violating another user or third party’s right such as copyright
(7) If spreading untrue claims or taking actions that may cause misunderstanding to multiple users
(8) If spams, swear words, or vulgar words and expressions are used
(9) If impersonating or judge to impersonate the Company, company employee, interested party, developer, or management (or GM), or if an action is judged to have such an intention
(10) If violating terms and conditions or other related laws
4. For all actions where you make unfair profits in the game by deceiving the counterpart, you may be subject to various restrictions according to the penalty by the related laws or operation policy.
Article 7 Name and Profile Policy
1. A member can set (hereinafter “profile”) an image, photo, etc. to express him/herself in the process of service use, or freely set all names set in the service such as character names, nicknames, and guild names. However, if it applies to the management to the management guidelines below, the Company may arbitrarily change the profile and name, and may take an additional measure of restriction.
(1) A name/profile that gives an unpleasant feeling to others
(2) A name/profile that includes swear words and slangs, advertisements, and suggestive contents
(3) A name/profile that is discriminatory against race or gender
(4) A name/profile that is judged to criticize, impersonate, or defame a specific person, group, organization, region, religion, etc.
(5) A name/profile that is judged to impersonate the Company, company employee, interested party, developer, or management (or GM), or a name/profile that may be recognized as such a case
(6) A name/profile that infringes on a third party’s intellectual property rights such as trademark rights and copyright, and other rights such as portrait rights and name rights
(7) A name/profile that infringes on contents of the related laws
(8) A name/profile created with an intention to lure or perform transaction of account information, etc.
(9) A name/profile that advertises a specific product or all sites including nonprofit sites
(10) A name/profile that is judged to have the purpose of advertising or revering an antisocial person or organization
(11) A name/profile that needs to be changed according to other related laws, commercial practice, or social rules
A name/image that is judged to have intention to make a false statement on the Company, service, or person related to the original work
2. If a user has not accessed the names of profile, character, nickname, and guild, etc. for a long time (switch to dormant account) while using the service, they may be initialized. The initialization criteria may change and may be guided through prior notice.
Article 8 Illegal Program Restriction Policy
1. An illegal program refers to a program, device, equipment, etc. not provided or approved by the Company that is created to incapacitate the technology protection device of the game or service, or interrupt normal operation. In addition, it refers to a program, device, equipment, etc. created to infringe on intellectual property rights of the service or change, damage, or forge the related data, and it includes operation of a device and client.
2. The Company prohibits manufacture, use, and distribution of all illegal programs, and may take legal actions against users of the illegal program depending on the importance of the problem occurred due to the illegal program.
3. If the use of an illegal program is discovered or suspected during game data investigation by management (or GM), use of the account may be temporarily suspended for investigation according to the operation policy.
4. All damages and disadvantages occurred by using a program not provided by the Company acts on a user’s own responsibility.
Article 9 Workshop Restriction Policy
1. A workshop refers to all actions where an individual or group acquires items by systematically or collectively using the service for profit using the service, or makes cash through unfair means.
2. If it is judged that the workshop actions damage other users or interrupt maintenance of order in the game, the Company may restrict the service use for the related account according to the operation policy.
3. If the form of workshop is suspected as follows, the Company may temporarily suspend the account use for a related investigation according to the operation policy.
(1) If more than one accounts systematically or collectively use the service illegally for profit
(2) If more than one accounts accumulate currency in the game and attempt to transfer or trade it, or use for the purpose of profit.
(3) If multiple accounts in the same or nearby IP bandwidths are used in similar patterns and unfairly earn profits
(4) If more than one accounts use meaningless or similar character names and illegally use the service
(5) If an illegal program not provided or approved by the Company is created or used to earn unfair benefits
Article 10 Game Use Restriction Policy
1. To protect other members, a user who interrupts the progress of the game or public norms shall be restricted from game use.
2. If violating the game use restriction policy clarified in the operation policy, game use may be restricted without prior notice.
3. All currencies and items unfairly obtained by violating the operation policy may be forcibly returned or reduced.
4. If game use restriction measures are taken, you may appeal according to the following procedure:
(1) You may appeal through customer inquiry in [Customer Center] in the game.
(2) You may appeal only in 7 days from use restriction is applied.
(3) An objection shall be processed in 7 days from the requested date.
5. Definitions of terms on the game use restriction policy are as follows:
(1) Permanent use restriction of the game account: Use of the game account and related service is permanently restricted.
(2) Use restriction: If the character with use restriction is included in an account, all characters in the account are restricted from use for a specific period.
(3) Forced change of character name: A character name may be arbitrarily changed by management (or GM).
(4) Forced change of clan name: A clan name may be arbitrarily changed by management (or GM).
(5) Forced change of name: A name may be arbitrarily changed by management (or GM).
(6) Forced change of profile: A profile may be arbitrarily changed by management (or GM).
6. Criteria for game use restriction are as follows:
(1) The period and method of use restriction may be changed according to the general manger (or GM)’s discretion.
(2) If there is a record of restriction in the highest level, use restriction may be taken beyond the highest level.
|
Type |
Detail |
Restriction Period (Days) |
|
Unethical Actions
|
All actions that interrupt or harass the service use of other members |
1st: 1 day 2nd: 3 days 3rd: 7 days 4th: 30 days |
|
Actions that give an unpleasant feeling to other members including swear words, sexual expressions, or physical abasement |
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Illegal actions or all actions that harm other laws, public order, or traditional customs |
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Actions that abase or intend to abase a specific religion or group, race, country, or region |
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Actions that promote enmity between members or criticize |
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Actions that purposefully interrupt or interrupt normal service operation by management (or GM) |
1st: 7 days 2nd: 15 days 3rd: 30 days 4th: Permanent |
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Actions to spam on chatting, community, etc. in the game |
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Manager and Employee Impersonation |
Actions that acquire or attempt to acquire benefits by deceiving as management or the Company employee in the service, interrupt another person’s service use, or cause confusion |
1st: 30 days 2nd: 90 days 3rd: Permanent |
|
Unethical Names |
If using a character name or guild name that corresponds to Article 8 Management Criteria in the service |
1st: Warning (Forced change) 2nd: 1 day (Forced change) 3rd: 3 days (Forced change) 4th: 7 days (Forced change) |
|
Unethical Profile |
If using a profile that corresponds to Article 8 Management Criteria in the service |
1st: Warning (Forced change) 2nd: 1 day (Forced change) 3rd: 3 days (Forced change) 4th: 7 days (Forced change) |
|
Fraud and Impersonation
|
Actions that acquire or attempt to acquire benefits by purposefully using a third party’s name or status, or causing interruption or confusion to another person’s service use |
1st: 15 days 2nd: 30 days 3rd: Permanent |
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Actions that unfairly acquire items or game money in the service by deceiving another member |
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Personal Information
|
If leaking/spreading another member's personal information without consent |
1st: Permanent |
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Apart from restriction, the Company may request for investigation on the member and initialize the game use information. |
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Account Theft
|
Actions that cause damage by accessing another member's account without permission |
1st: Permanent |
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Actions to make payment for service use by using a third party’s method of payment without permission |
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Transaction
|
Actions to trade/recommend an account or contents with cash or spot, or attempt to do so |
1st: 7 days 2nd: 15 days 3rd: 30 days 4th: Permanent |
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Chats or posts that imply or intend to imply transaction |
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Advertisement
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Actions to advertise in the game or community for commercial intentions or to create nicknames |
1st: 7 days 2nd: 15 days 3rd: 30 days 4th: Permanent |
|
Actions to repeatedly post URLs, phone numbers, or initial sounds not related to the service |
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System Error and Use of Bugs |
Actions to illegally acquire profit by abusing or using system errors or bugs in the service, or actions that give negative effects on the service system, balance, and environment such as damaging others by abusing them |
For minor case 1st: 7 days 2nd: 15 days 3rd: Permanent
For major case 1st: 15 days 2nd: 30 days 3rd: Permanent |
|
Abusing
|
Actions to give adverse effects in the game for goods and experience points through specific methods in the game, or to unfairly earn goods and experience points |
For minor case 1st: 3 days 2nd: 7 days 3rd: Permanent
For major case 1st: 7 days 2nd: 15 days 3rd: Permanent |
|
If advertising and spreading abusing methods that may give adverse effects to the game |
1st: 365 days 2nd: Permanent |
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Actions to acquire scores, items, or game money in a batch through the methods that are not planned or intended by the Company, or actions that help such actions |
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Illegal Program
|
If using the game abnormally using an illegal program |
1st: Permanent |
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If manufacturing (manipulating), advertising, selling, or spreading an illegal program |
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Abnormal Payment
|
If profits are unfairly acquired by using transaction and refund systems of the Company or open market, or spreading this unfair method |
1st: Permanent |
|
All actions that make or cancel payments through a method not recognized by the Company |
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Abnormal Use |
Actions to use multiple accounts in the game for profit, or actions that are judged to correspond to Article 10 Paragraph 3 |
1st: Permanent |
(3) In addition to what is specified above, if use history or play action that affect the game environment is confirmed, service use may be restricted.
(4) A restriction period refers to the restriction period for service use.
(5) If violations against the peer use restriction policy repeatedly occur, the Company may give restrictions to members by step according to the corresponding times displayed in the restriction period. If multiple violations are found, restrictions may be given simultaneously by aggravating restrictions for each action.
(6) If a violation has minor effect on the service, the restriction may be given as a simple warning.
(7) Considering whether violations are repeated and effects on the service, if the degree of violation is considered significant, the Company may immediately take action by applying the restriction period of the last time.
(8) Even if it does not fit the item prescribed in the operation policy, in case of breaking the related laws, restriction may be given depending on the effect on the service provided by the Company or degree of damage to other members.
(9) If it is suspected as an action of use restriction, use of all or part of the service may be restricted as a temporary measure during the investigation period for fact relevance.
(10) Restrictions on a member may be taken for all accounts or devices that the member possesses or by combining them.
(11) The Company may retrieve or adjust the items or game money obtained either directly or indirectly by the member through peer use restriction actions and sanction-based actions. However, if the goods and data unfairly obtained are moved/used/damaged and cannot be calculated, the Company may initialize part or all of the game information.
(12) If the Company experiences loss due to peer use restriction actions and sanction-based actions, the Company may separately take legal measures to the member such as a claim for damages.
Article 11 Report and Restriction Procedures
1. Report and restriction procedures for violations of terms and conditions and operation policy are as follows:
(1) Occurrence of a violation
(2) Report or self-monitoring by management (or GM)
(3) Investigation of management (or GM)
(4) Use restriction measure
(5) Formal objection
(6) Guide
2. If a member is treated unfairly or suffers damage while using the service, he/she has the right to appeal or request corrective action to the Company through the method and procedure prescribed by the Company. If a member is treated unfairly or suffers damage from another member, notify the Company of its content and request for application of the operation policy to another member.
3. Using the following information, a member can request for inquiry, suggestion, or report regarding the service:
(1) Send an inquiry to the Customer Service e-mail address
(2) Customer Service e-mail : birdieshotcs@metabora.io
(3) Business Hours: 01:00~09:00 (UTC)
(4) Working Days: Monday~Friday (except for weekends and holidays)
4. If fact relevance of the requested case received is complex, response or processing may be delayed.
5. If a restriction set by Article 11 of the operation policy is given, the following items shall be notified to the member in advance in person or through e-mail, message in the service, text message, initial screen of the service, etc. However, if emergency measures need to be taken, a notice may be sent after the fact.
(1) Reason(s) for use restriction measure
(2) Type and period for use restriction measure
(3) Formal objection method for use restriction measure
6. A member with an objection to the restriction by the Company may appeal according to the method in Paragraph 2 of the same article.
Article 12 Community Operation Policy
1. Communities including chats and bulletin boards in the service and community sites including social networking service, official Internet cafe, and official Internet forum are operated for purposes including exchanging various information necessary for using the service, having daily conversations, and sharing opinions on the Company and service.
2. Based on the operation policy, the Company makes every effort to create a healthy community and provide stable community services.
3. The Company makes it a rule not to intervene in a dispute between community members. However, depending on the degree of seriousness of the problem or adverse effects to the majority of community users, the Company may partially intervene or mediate, and may restrict the member’s community use according to its operation policy and operation policy of the community site.
4. For settlement of a healthy community, the Company may delete posts that correspond to prohibited actions set by terms and conditions and operation policy without prior notice.
5. The Company may move the post that does not fit the characteristic of the bulletin board to another bulletin board.
6. Items not set by the operation policy and interpretations of the operation policy shall follow terms and conditions, related laws, and commercial practice.
Article 13 Dormant Account Policy
1. To prevent a user’s character or account from being used for an unfair purpose and to provide smooth services, the Company may delete the character/account or store it separately if the following are satisfied:
(1) A user account or character without access history for 12 months or longer
(2) If the purchased item or the item with remaining available use time no longer exists in the account or character of the user in (1)
2. If categorized as dormant status, all information of the game ID or character may be deleted or may go through a notice and guide period until 30 days prior to being stored separately. During the guide period, a user may access the game and deactivate dormant status.
Article 14 Guest Member Policy
1. The Company may provide a guest login function for a user’s convenience.
2. While using the guest login function, the service use and purchase history may be deleted or the information may be lost due to device change, initialization, and deletion of the application (cash, data), etc.
3. If a user has lost the guest account information due to his/her fault including device change/loss, initialization, cash and data deletion, OS account synchronization while using the guest login function, the Company is not responsible for all problems.
4. An account using guest login does not support game withdrawal and does not guarantee permanent use.